Proof of value

Here are the answers to the most important questions about VOZIQ AI solutions. If you
have additional questions, please feel free to get in touch with us at info@voziq.ai.

What does VOZIQ AI do for recurring revenue businesses?

VOZIQ AI is a leading provider of AI-powered solutions to subscription businesses of all sizes around the world to protect and grow their subscription revenue. These solutions leverage the power of artificial intelligence and proprietary machine learning models to enable these businesses to run data-driven campaigns to reduce customer churn, increase subscription revenue, improve NPS, and maximize customer lifetime value (CLV).

Which data can I use? Does my business have enough data to drive VOZIQ’s AI?

VOZIQ AI can work with any structured and unstructured customer data. While structured data will help in segmentation, unstructured data will improve the accuracy of predictions in multiples by infusing very early-stage risk signals from customer conversations.

We carefully select mission-critical data sources based on needs and goals assessment. Typical data sources we use include:

1. Direct feedback and sentiment (email/SMS/phone surveys),
2. Indirect feedback and sentiment (contact center/web/mobile interactions), and
3. Inferred feedback from other time series and IoT data like usage/trouble histories.

Integrating this engagement and interaction data with billing, transactions, demographic, and cancel history allows us to develop the most accurate customer profiles. This enables machine learning models to assign not only an accurate churn score but also an NPS score, cancel reason, likely contract extension, likely intervention through either rate change or add-on equipment for 100% of customers for micro-segmentation, and targeted campaigns through contact center and marketing channels.

How do I know if my data is good enough for AI?

Data is almost always scattered and unprepared. We have expertise in dealing with such data and the necessary processes and technology fine-tuned on millions of customer records to make it ready for driving AI-powered retention campaigns.

Why are my data and models not delivering results?

Three pillars of any analytics program are -

    1. Data
    2. Intelligence
    3. Actions

In our experience, it takes synergy of all these three areas to deliver a demonstrable impact on profits and revenue. The rule of thumb for improving retention effectiveness is to start backward from existing points of impact, such as care/technical/retention/service/marketing. This helps identify quick-hit opportunities and make these points aware of risk/value by augmenting them with predictive intelligence from multiple AI models.

What about my existing investments?

VOZIQ AI works with your existing systems and complements your teams. There is little disruption.

How long a time horizon are we looking at?

VOZIQ AI typically starts delivering results (not just models) within the first quarter. By the first year, you should see a clear drop in attrition rates. The result compounds over a 3-year/5-year timeframe to deliver tens of millions of dollars in revenue from proactive customer saves, reduced service costs, and improved lifetime value.

Where do we start?

We follow a step-by-step plan to ensure alignment and value:

1. Kickstart with a needs assessment to identify top use cases and prepare a business case.
2. Demonstrate initial ROI from 2-3 use cases before releasing further investment.

Expand AI use cases using proven results and execution capabilities from initial campaigns.

Why is VOZIQ Better than Other Powered Solutions

1. Backed by a team with proven security industry expertise
2. Quick time-to-value with our build-operate-transfer delivery model

Proof Of Value

Why VOZIQ AI ?

Expertise

Technology

Track Record

AI Center of Excellence

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