AWS Help Guide

Have a Question?

Here are the answers to the most important questions about VOZIQ AI solutions. If you have
additional questions, please feel free to get in touch with us at info@voziq.ai

General Overview

Installation & Deployment (AWS)

Data Handling & Integration

Analytics & AI Capabilities

Support & Troubleshooting

What is VOZIQ AI, and how does it help my business?

VOZIQ AI is a Customer Lifecycle Management (CLM) Platform, purpose-built for Subscription Businesses that uses AI and predictive analytics to reduce churn, improve Customer Experience (CX), and increase customer lifetime value.

What use cases does VOZIQ AI support (e.g., churn prediction, CX analytics)?

VOZIQ AI fuels your business growth through AI-driven Lead Scoring and acquisition of High Value Leads, Proactive Retention, Predictive Price Increase and Revenue Maximization, Upgrades and High Value Referrals.

What are the key features of the VOZIQ AI platform?

The VOZIQ AI Platform offers a rich library of pre-built, subscription-specific features, powered by 10+ advanced ML models trained on data from over 20 million subscribers. Includes predictive micro-segmentation, prescriptive guidance for smarter business operations, and seamless data integration across leading cloud platforms such as Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure.

What are the prerequisites for installing VOZIQ AI?

You need an active AWS account, clean customer data and access permissions if integrating with AWS.

Is there a demo available before purchase?

Yes, a demo is available with sample data inside every installation to evaluate the platform’s capabilities.

Can I integrate VOZIQ AI with my existing AWS services (S3, Redshift, RDS, etc.)?

Yes. Custom deployments are supported for enterprises with specific data residency or compliance requirements.

What type of customer data is required to use VOZIQ AI?

Basic subscription, interaction, and demographic data such as customer ID, contract dates, subscription plan, churn status, etc.

Can I use my own historical data to generate insights?

Yes. You can upload your customer data to instantly generate predictions and trends.

Does VOZIQ AI offer APIs for integration with other systems?

Data exchange through API is available for purchase of Enterprise edition.

What happens if my data fails validation?

The platform will display clear error messages with retry instructions. If you still experience issues, please contact support for assistance.

What kind of predictive models does VOZIQ AI use?

The VOZIQ AI Platform offers a rich library of pre-built, subscription-specific features, powered by 10+ advanced ML models trained on data from over 20 million subscribers, applicable in scoring high value Leads, predicting churn risk, predictive price increase and revenue optimization, Referrals, Upgrades and Winbacks.

How often are the models retrained?

Models are retrained periodically based on new data, and retraining frequency can be customized.

Can I have customized machine learning models for my business?

Yes, VOZIQ AI supports its Enterprise customers in customizing and adapting models to their business needs. Our AI experts will support deeper model tuning and timely refreshes based on the specific use cases.

How do I contact VOZIQ AI support for technical issues?

You can reach support via email at support@voziq.com or the support portal. Enterprise plans include a dedicated Customer Success Manager (CSM).

AWS Help Guide

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