5-Point Playbook for AI-Driven Subscriber Lifecycle Management
Frontpoint team was looking for a partner with AI expertise to augment their operational capabilities with a proven solution to effectively use early churn indicators and drive profitable campaign’s through call center and marketing channels.
Contact center agent notes
IVR logs
Service jobs
Customer surveys
Contract terms
Product usage
Payment history
VOZIQ AI platform with ML models to predict risk and risk drivers
Fully automated closed-loop engine with AI-based guidance to agents
AI Center of Excellence (ACE) team to support AI adoption and change management
API integrations with internal CRM and Customer Portal
Customer Lifetime Value
Attrition Reduction
Share of Proactive Renewals
Average Renewal Length
''What sets VOZIQ AI apart from other vendors is they worked with us as strategic partners.
That close partnership proved critical to achieve and sustain the success at Frontpoint."
Customer Lifetime Value
Reducing Customer Churn Using AI-Driven Contact Center Intelligent Call Routing
Reduction in Cancels in a Year
Reduction in Cancellation Rate by 17.5% with AI-Driven Proactive Interventions
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