VOZIQ AI has been recognized with the 2026 CRM Excellence Award by CUSTOMER magazine, presented by TMC, for its innovative AI-powered customer retention and experience solutions. This award reflects the company’s continuous commitment to helping subscription businesses and contact centers to increase customer lifetime value (CLV), reduce churn, and transform customer experience through predictive AI.

“Winning this award validates what our customers have demonstrated for years, that predictive AI is moving customer retention from reactive firefighting to proactive growth. Businesses no longer need to wait until customers hit the ‘cancel’ button; they can monitor signs of rising risk and intervene before it’s too late,” said Dr. Vasudeva Akula, Co-Founder and Chief Executive Officer of VOZIQ AI. “At VOZIQ AI, our mission is to help subscription businesses anticipate customer needs, reduce churn, and maximize customer lifetime value by turning data into actionable intelligence. We share this recognition with our customers, whose trust and partnership continue to inspire our innovation."

VOZIQ AI's AI-Driven Predictive Customer Lifecycle Management Solution enables B2C subscription businesses to transition from reactive customer management to a proactive, Customer Lifetime Value (CLV)-driven approach. By leveraging customer-level Predictive Lifetime Value (PCLV) scores, the platform helps businesses address rising churn and retention costs, improve customer acquisition, optimize retention, and drive revenue expansion with customer-level predictions and offer recommendations.

VOZIQ AI combines Explainable AI, third-party data enrichment, and an automated NPV engine to match at-risk customers with the most profitable personalized offers. Purpose-built for subscription businesses, the platform manages the entire customer lifecycle, from acquisition and retention to revenue expansion, while providing transparent, AI-driven insights that enable confident, data-backed customer decisions.

This solution delivered transformative results for many businesses, including Frontpoint, a top-5 home security provider. Facing rising attrition, Frontpoint implemented VOZIQ AI’s predictive risk scoring and automated offer personalization. This resulted in a 300bps reduction in attrition, the renewal of 10,000+ high-risk customers, and a $30 million impact on Customer Lifetime Value. This was Frontpoint’s lowest customer attrition level in company’s entire history. VOZIQ AI thus empowers similar organizations to deliver smarter, personalized engagement that maximizes profitability across the entire subscriber lifecycle.

“The CRM Excellence Award recognizes VOZIQ AI as a standout leader and trusted partner in the CRM space,” said Rich Tehrani, CEO and Group Editor-in-Chief of TMC. “VOZIQ AI has clearly shown its commitment to empowering clients by transforming business processes and enabling seamless information flow-driving measurable improvements that elevate the entire customer experience.”

About VOZIQ AI

VOZIQ AI provides predictive AI solutions for subscription-based, recurring revenue businesses. Its platform helps subscription-based businesses improve customer lifetime value through proactive and profitable interventions across retention, acquisition and revenue expansion. Backed by an AI Center of Excellence with years of implementation experience, VOZIQ AI has helped leading subscription-based businesses to drive hundreds of millions in documented CLV increase.

About CUSTOMER Magazine

TMC’s CUSTOMER magazine, originally launched in 1982 as Telemarketing magazine, remains the go-to resource for news, insights, and strategies that elevate customer engagement across all channels.

About TMC

TMC provides global buyers with valuable insights to make informed technology decisions through its editorial platforms, live events, and digital marketing solutions.

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